Delivery Terms
Delivery Terms
1. Delivery and Transfer of Goods
1.1. The delivery time stated in the order confirmation is most accurate where prepayment is made on the date the order is placed. The standard order processing time is 1–7 business days. The delivery period may be extended by the number of days between placement of the order and receipt of the prepayment. Orders are not processed on Saturdays, Sundays or public holidays.
1.2. Leyako OÜ shall inform the Customer of any changes to the expected delivery time as soon as reasonably possible after becoming aware of such changes.
1.3. Once the ordered goods have arrived at the warehouse and have been processed and sorted, they are handed over to the relevant delivery service and delivered to the Customer at the address or delivery point specified in the order.
1.4. Couriers deliver goods to the address or delivery point specified in the order. If the delivery address or an agreed delivery time changes, the Customer must notify www.leyakoreya.ee or the relevant carrier as soon as reasonably possible.
1.5. Timely and successful delivery depends on the accuracy of the information provided by the Customer. The Customer is responsible for ensuring that the delivery and contact details provided when placing the order are correct. Leyako OÜ shall not be responsible for delivery delays or additional costs to the extent that they result from incorrect or incomplete information provided by the Customer.
1.6. Delivery services include Omniva and SmartPost parcel machines and other courier and parcel delivery services offered by Leyako OÜ.
1.7. Where the parties have separately agreed that Leyako OÜ is not responsible for arranging delivery to the Customer and the Customer independently selects a carrier that was not offered by Leyako OÜ, the transfer of the goods and the passing of risk shall be governed by applicable law.
1.8. If, upon receipt of an order, the external packaging shows visible damage or signs of interference, such as severe tearing, the Customer is advised to notify the delivery company immediately and, where possible, document the damage.
1.9. Upon receipt, the Customer should check that the goods correspond to the order. If the Customer discovers an incorrect product, visible damage or another lack of conformity, Leyako OÜ should be notified as soon as reasonably possible. Where possible, protective packaging, seals or protective stickers should not be removed until the matter has been clarified.
1.10. Within Estonia, delivery is provided through Omniva, SmartPost, DPD and Venipak. Delivery prices may change. The final delivery price applicable to the particular order will be displayed to the Customer at checkout before payment.
1.11. Orders with the same recipient, telephone number and delivery location may, where practicable, be combined by Leyako OÜ into a single shipment, including during promotional periods, in order to facilitate faster processing and delivery. If the Customer requires orders to be shipped separately, this may be stated in the order comments or requested by contacting [email protected]. Delivery charges for each order are calculated at checkout in accordance with the conditions applicable to that particular order.
NB! Under the EU VAT rules applicable to cross-border e-commerce, the applicable VAT rate may depend on the destination country of the goods. The applicable price and taxes will be displayed to the Customer during checkout.
Free delivery within Estonia is available for qualifying orders of €59 or more (eligible free-delivery services are displayed at checkout).
Eligibility for free delivery is calculated based on the final order value after all discounts, promotional codes, gift cards and bonus credits have been applied. If the final qualifying amount is below €59, free delivery does not apply.
Please note that delivery times may vary depending on the operation of the relevant delivery service.
Estonia: average delivery time 1–4 days.
Finland: up to 5 days (SmartPost, DPD).
Latvia and Lithuania: 1–4 days (Omniva, SmartPost, Venipak).
Availability of free delivery to Finland, Latvia and Lithuania is displayed at checkout according to the particular order and selected delivery method.
Other EU countries and other destinations: standard delivery time is approximately 5–14 days depending on the destination and postal or courier service used.
Finland: SmartPost, DPD and other delivery methods separately agreed between the Customer and the seller. Delivery charges may vary.
Latvia: Omniva, Venipak, DPD and other delivery methods separately agreed between the Customer and the seller.
Lithuania: Omniva, Venipak, DPD and other delivery methods separately agreed between the Customer and the seller.
Free delivery may be provided as an additional benefit to Customers. Eligibility may depend on the relevant promotion, order value, destination and selected delivery method.
Delivery prices may change. The applicable price is displayed when selecting the delivery method at checkout. Where free delivery applies to the selected method, this will be indicated accordingly.
Delivery to other EU countries may also be available by separate agreement between the Customer and Leyako OÜ.
2. Order Cancellation, Right of Withdrawal and Returns
2.1. Upon receipt of an order, the Customer should check whether the goods received correspond to the order. If an error is discovered, the Customer should notify Leyako OÜ and, where possible, refrain from opening the product’s protective packaging.
The right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons where the Customer has opened the relevant packaging or protective seal after delivery, where such an exception applies under applicable law.
2.2. A Customer who is a consumer has the right to withdraw from a distance contract concluded through the online store without giving any reason within 14 days.
For goods, the 14-day withdrawal period begins on the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods, subject to any exceptions and specific rules provided by applicable law.
2.3. To exercise the right of withdrawal, the Customer must notify Leyako OÜ within the applicable period by means of an unequivocal statement of the Customer’s decision to withdraw from the contract. The notice may be sent to [email protected] or submitted using another withdrawal method made available by Leyako OÜ.
The Customer may inspect the goods and establish their nature, characteristics and functioning only to the extent that would normally be permitted when examining comparable goods in a physical retail store. If the value of the goods has diminished as a result of handling beyond what is necessary for this purpose, Leyako OÜ may claim compensation for the diminished value where permitted by law.
2.4. To facilitate faster processing of the return, the Customer is advised to provide the order number, first and last name, and details of the goods being returned.
2.5. Where the Customer validly exercises the right of withdrawal, Leyako OÜ shall reimburse all payments received from the Customer under the relevant contract that are required to be reimbursed by law, including the cost of standard delivery to the Customer, without undue delay and no later than 14 days after Leyako OÜ receives the notice of withdrawal.
Where the Customer has expressly selected a delivery method that is more expensive than the least expensive standard delivery method offered by Leyako OÜ, Leyako OÜ is not required to reimburse the additional costs exceeding the cost of that standard delivery method.
Reimbursement shall be made using the same means of payment used by the Customer for the original transaction unless the Customer has expressly agreed to another method and that method does not result in additional costs to the Customer.
Where permitted by law, Leyako OÜ may withhold reimbursement until the returned goods have been received or until the Customer provides evidence that the goods have been sent back, whichever occurs first.
2.6. Costs of Returning Goods
Where the Customer exercises the statutory right of withdrawal, the Customer shall bear the direct costs of returning the goods to Leyako OÜ, except where applicable law requires Leyako OÜ to bear such costs.
Where the return method arranged or offered by Leyako OÜ is used, the direct return delivery cost is €3.99. By these Terms, the Customer is informed before conclusion of the contract that these direct return costs are borne by the Customer.
Leyako OÜ may deduct the €3.99 direct return delivery cost from the amount to be reimbursed to the Customer.
If the Customer independently arranges the return using another method, the Customer shall bear the relevant direct return costs and pay the selected carrier directly.
Return costs shall not be charged to the Customer where applicable law requires Leyako OÜ to bear such costs, including where the reason for the return results from circumstances for which the seller is legally responsible.
2.7. If the goods do not conform to the contract, including where an incorrect product has been supplied to the Customer, or where other circumstances exist under which applicable law requires the seller to bear the necessary return costs, such costs shall be borne by Leyako OÜ.
This provision applies separately from the Customer’s 14-day statutory right of withdrawal from a distance contract.
2.8. The Customer is responsible for any diminished value of returned goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Where such diminution in value has occurred, Leyako OÜ may claim compensation from the Customer for the corresponding loss in value to the extent permitted by applicable law.
Leyako OÜ may take into account the condition of the returned goods and any documented diminution in their value.
2.9. In the event of a delivery delay, the Customer may exercise the remedies available under applicable law, including the right to withdraw from the contract where and in the manner provided by law.
Following a valid withdrawal from the contract, Leyako OÜ shall reimburse the amounts required to be reimbursed within the period prescribed by law.
2.10. Withdrawal from an Order Already Dispatched or Not Collected
Where an order has already been handed over by Leyako OÜ to a delivery service and, after dispatch, the Customer informs Leyako OÜ of the decision to withdraw from the contract and states that the shipment will not be collected or asks for the shipment to be returned to the seller, such unequivocal notification shall be treated as a notice of withdrawal where the Customer’s intention to withdraw from the contract is clear from the content of the communication.
In such circumstances, the shipment shall be returned to Leyako OÜ and the direct costs of returning the shipment shall be borne by the Customer, in accordance with these Terms and applicable law.
Where a return method arranged or offered by Leyako OÜ is used, the direct cost of returning the shipment is €3.99. Leyako OÜ may deduct this amount from the amount to be reimbursed to the Customer.
The same rule concerning direct return costs applies where the Customer fails to collect the shipment within the storage period established by the carrier and the carrier consequently returns the shipment automatically to Leyako OÜ.
Failure to collect a shipment, failure to respond to notifications from the carrier or expiry of the storage period does not in itself constitute a notice of withdrawal from the contract, unless the Customer has otherwise unequivocally informed Leyako OÜ of the decision to withdraw.
Where the Customer exercises the statutory right of withdrawal, Leyako OÜ shall reimburse the payments required to be reimbursed under applicable law, including the cost of the initial standard delivery where such cost is legally refundable. Direct return costs borne by the Customer under these Terms may be deducted from the reimbursement.
Where permitted by law, Leyako OÜ may withhold reimbursement until the returned goods have been received or until the Customer provides evidence that the goods have been sent back, whichever occurs first.
2.11. If, after an order has been placed, it becomes apparent that the ordered goods are unavailable and the order cannot be fulfilled, Leyako OÜ shall inform the Customer as soon as reasonably possible.
Leyako OÜ may offer the Customer a replacement product. The Customer is under no obligation to accept the proposed replacement.
If the order cannot be fulfilled and the Customer does not accept the proposed replacement, the order shall be cancelled and the payments received for the relevant goods or order shall be reimbursed in accordance with applicable law.
2.12. In relation to digital content and other goods or services for which applicable law provides exceptions to the right of withdrawal, the right of withdrawal shall apply subject to the relevant statutory conditions and exceptions.
Where applicable law requires the Customer’s prior express consent and acknowledgement that the Customer understands that the right of withdrawal will be lost once performance begins, the relevant exception shall apply only where those requirements have been satisfied.
If the Customer is unable to collect a shipment within the applicable storage period, we strongly recommend contacting the relevant delivery service as soon as possible and providing the tracking number and/or recipient details.
3. Use of Coupons and Vouchers
3.1. leyakoreya.ee may conduct promotions, campaigns, prize draws and other promotional offers on its website or social media channels, including Instagram, Facebook and TikTok, in connection with which discount codes, coupons or vouchers may be made available for use when placing an order.
3.2. leyakoreya.ee may grant the right to use a coupon or voucher to an individual Customer or to a wider group of Customers. The number, validity period, conditions of use and discount value of coupons and vouchers are determined by the terms applicable to the relevant offer.
3.3. The detailed terms of campaigns, promotional offers and prize draws are determined by leyakoreya.ee.
3.4. leyakoreya.ee may amend the terms of campaigns, promotional offers and prize draws to the extent permitted by applicable law and the terms of the relevant promotion.
3.5. leyakoreya.ee may refuse to apply a coupon, voucher, promotional discount or other offer where the Customer has not complied with the applicable terms of that offer.