{"id":59662,"date":"2024-05-11T15:43:46","date_gmt":"2024-05-11T12:43:46","guid":{"rendered":"https:\/\/leyakoreya.ee\/customer-assistance-faq\/"},"modified":"2024-07-07T20:50:30","modified_gmt":"2024-07-07T17:50:30","slug":"customer-assistance-faq","status":"publish","type":"page","link":"https:\/\/leyakoreya.ee\/en\/customer-assistance-faq\/","title":{"rendered":"Customer assistance (FAQ)"},"content":{"rendered":"\t\t
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We are always happy to help you<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Visitor assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Answers to common purchasing questions<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ordering and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTransfer details and contacts<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To transfer funds to a bank account, use the following details:<\/p>\n

Name of recipient:<\/strong> LEYAKO O\u00dc<\/strong><\/p>\n

SwedBank:<\/strong> EE10220022101070830144<\/strong><\/p>\n

Payment description:<\/strong> Order number or other value about the transaction<\/p>\n

Contacts and opening hours:<\/strong>
Showroom +372 5363 0012 (See schedule here<\/a>)
Showroom Email: showroom@leyakoreya.ee
<\/strong>Tech. support and other questions: support@leyakoreya.ee<\/b><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can choose any item in our store and use the inBank<\/a> or Montonio service. The service works when your order is from 75\u20ac (Inbank) and from 25\u20ac (Montonio). All of this is FREE and at no extra cost to you. Simply choose the indivy Slice 3<\/a>, indivy Slice 6 <\/a>, indivyGo<\/a> (all these methods are provided by inBank<\/a>) or one of the Montonio options at checkout. Very simple, free and beneficial to you. It’s like a “Virtual no-fee credit card” that you can pay off early.
The service is provided by inBank<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Standard order processing time in the online store is – from 1 to 7 working days. We forward your order to the postal service and you will receive a delivery notification. Each stage of order processing is confirmed via a notification to the email address you have provided. mail. So you are always aware of what is happening with your order<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All orders are processed on a first-come, first-served basis. But we have a paid service that allows us to process your order out of queue and thus get it to the postal service in the mail machine faster. You can also order a courier. All of these services are available at checkout. You just need to choose the service that is right for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to receive my order in a box or as a gift<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All orders are processed into standard mailing bags that are wrapped with air foil in several layers. Also depends on the order and products (product sizes). You can choose how to ship your order. You can specify packaging at checkout. The service is chargeable<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When your order is ready to ship, you will receive a notification in the mail with a tracking number for the package<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you want to place an order but send to a different address, you need to specify the recipient’s details when placing the order and select the desired postal machine. It is also possible to give any product that we have in stock. You only need to select the tab on the product page “Give this product as a gift”<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can place an order and select the “Direct Bank Transfer” payment method. In this case your order is booked and you can pay by direct transfer using our bank details within 7 days. If payment is not confirmed within this period, the order will be canceled.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you sending the order to another country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can ship your order to any country. You can check with us before placing your order. The price of the shipment depends on the country and weight of the order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to change an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns and exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept returns within 14 days of order shipment. We will refund the cost of the goods (excluding shipping costs) provided that you return the goods in the same condition as you received them. Have not used, opened the product, or torn off the protective elements. We will reimburse all costs if the product (Not the packaging) is damaged, the contents spilled or the mechanism (Lid, spout) is physically broken.<\/p>\n

You can also find information here<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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There are times when we mistakenly put in the wrong item or not put in anything at all. If this is the case, be sure to email us and we’ll be sure to look into it and help rectify the situation. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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There are situations when you see visible physical damage to the parcel upon receipt. Don’t panic. Be sure to take a few photos of the package and contents. We’re sending a request to the postal service for proceedings. If an item is destroyed or very badly damaged, email us and we will resolve the situation. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do I send returned confirmed merchandise?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In any situation written above, be sure to contact us to sort out the situation and after confirmation you can send us back to any Itella SmartPost, Omniva, DPD Stroomi Keskus Tallinn. When sending, please indicate the name of the recipient LEYAKO OU and the number +372 5656 9747<\/strong>.<\/p>\n

We will reimburse you for the cost of returning the parcel or you can choose the option that the recipient pays upon receipt.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you have any questions, you can always get support from us. On the website, at the bottom of the page you will find a “Write Us” page where you fill out the form and write your question. You can also use Contacter to record a voice message or manually typed text. Our support team will answer all questions as soon as possible.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you have specified the wrong delivery address or made a mistake elsewhere, do not be upset, because we will help you. Just write to him on any of the communication channels and we will solve your situation together<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Of course you can cancel your order after you have received notification of shipment. In this case we do a partial refund where the full shipping cost is charged (3 euros) Since after we have sent your order to the postal machine, the parcel goes through a full cycle.<\/p>\n

If you decide to change your order after it has been shipped, unfortunately this is no longer possible. The best time to change or add something to an order is best before processing the order. To do so, write to us and we will help you get the results you want.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We do not pre-order items that are out of stock. But you can choose any item marked “Out of Stock” and subscribe to that item by entering your email and name. When this item is in stock, you will be notified at the mailing address you provided. We recommend using the link right away, as there are so many people who want the product again<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Need help?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Write to us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We will reply to you within 3 working days<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Error:<\/strong> Contact form not found.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

We are always happy to help you Visitor assistance Answers to common purchasing questions Ordering and Shipping Transfer details and contacts To transfer funds to a bank account, use the following details: Name of recipient: LEYAKO O\u00dc SwedBank: EE10220022101070830144 Payment description: Order number or other value about the transaction Contacts and opening hours:Showroom +372 5363 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-59662","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/pages\/59662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/comments?post=59662"}],"version-history":[{"count":0,"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/pages\/59662\/revisions"}],"wp:attachment":[{"href":"https:\/\/leyakoreya.ee\/en\/wp-json\/wp\/v2\/media?parent=59662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}